The Sage X3 Functional Consultant is responsible for planning, designing, developing, and implementing efficient information and operational systems that support core functions. Combining business and technical expertise, the FC collaborates with customers to thoroughly understand their business requirements, enabling the development of tailored technical solutions. The role requires strong communication, analytical, and problem-solving skills to identify, address, and resolve system issues, maximizing the value of IT investments. The FC will also work with the sales team to develop and close service projects, while maintaining strong client relationships to ensure satisfaction and ongoing support.
SOW Activities & Project Delivery
- Analyze client business processes and functional requirements.
- Prepare documentation to effectively communicate and validate findings.
- Assess data, review existing applications, and recommend efficient, cost-effective solutions that align with client business needs.
- Document functional requirements, workflows, and system specifications.
- Gain a solid understanding of clients' key systems to identify integration points and provide recommendations.
- Deliver projects on time, within budget, and with results that exceed client expectations.
- Oversee client system testing and product acceptance to ensure quality and satisfaction.
- Manage ongoing client relationships, provide configuration solutions, and address inquiries, ensuring overall satisfaction.
- Promote value-based billing and efficient service delivery.
Functional Product Expertise
- Develop deep expertise in Sage X3.
- Use technical and business knowledge to analyze client needs and match them to system functionalities.
- Perform gap analysis, suggest options, and recommend methods to address gaps, including customization, third-party products, process changes, or industry best practices.
- Complete required training and stay updated on product versions, updates, and changes.
Industry & Best Practice Expertise
- Continuously enhance technical and industry-specific knowledge, keeping up with trends and the latest solutions.
Knowledge Sharing with Team and Clients
- Collaborate with peers and managers to share insights, raise issues, and suggest process improvements.
- Maintain positive relationships with clients, partners, and stakeholders, ensuring effective communication and satisfaction.
- Proactively seek opportunities to participate in client interactions, sharing knowledge to achieve high levels of customer satisfaction.
Job Requirements
- Bachelor's degree in computer science, information technology, accounting, or equivalent work experience required (advanced degree preferred).
- 5+ years of experience in Sage X3 ERP implementation or similar ERP solutions (e.g., Epicor, Infor, Syspro, Chempax, Workday, ProcessPRO, MS Dynamics).
- Experience with ERP solutions in Financials, including work in progress and cost accounting for manufacturers, as well as inventory balancing for RNI and SNI requirements.
- Proven track record of delivering complex software solutions within defined timelines and budgets.
- Strong business acumen and understanding of client needs, with the ability to align technical solutions to provide value.
- Ability to document business and technical designs effectively.
- Skilled in prioritizing and executing tasks in high-pressure environments.
- Team-oriented with experience in a collaborative work environment.
- Excellent relationship-building and networking skills.
This is a remote position, requiring at least 25% travel to client locations within the US.
Desired Skills and Experience
Sage X3, ERP, implementation
Oscar Associates Limited (US) is acting as an Employment Agency in relation to this vacancy.
